Shipping & Returns
Shipping Policy
Deliveries
All prices exclude delivery to UK mainland.
If items are in stock orders should be dispatched within 1-3 business days at £2.99
Delivery is by Courier or Royal mail for small items.
Couriers often deliver during the day, so if at work an alternative address may be prudent.
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The delivery date or period within which you are to receive your order is approximate. If you are ordering more than one item, the goods may be sent in instalments if certain items are out of stock and need to be made, this will be at no extra cost to you.
On delivery, please check the Products carefully for any possible defects and you are happy with the condition of your order.
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Delivery outside the UK
For delivery to Europe and the rest of the world, please contact us by email prior to ordering, stating your city and country and we will get a quotation for shipping by Air or Sea. Luaii cannot be liable for any import duties, taxes etc arising as a result of the goods being sent to a destination outside the UK. Any costs relating to returns will be the responsibility of the purchaser.
If Luaii is found to be at fault, we will reimburse reasonable shipping costs
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Return &
Exchange Policy
Refunds and returns
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Once your return is received and inspected, we will notify you about the approval or rejection of your return.
If approved, you can choose between a refund to the original payment method or store credit. Exchanges for a different size or colour of the same item are also available if in stock.
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For further details please contact Luaii Customer Service hello@luaii.co.uk
Please read our full Return Policy
For our returns / exchange form, please click here